We, PT Kray Teknologi Abadi (“Company” “We”; “us”; “our”) provide the Users a Platform called marketmanager.id, which helps the User to manage their accounts maintained with various Marketplaces by interfacing their User Account (defined below) with their respective user accounts on the Marketplaces. The Platform enables the Users to create, edit and fetch products and manage their selling/ special/ discount price and inventories at the Marketplaces, through the Platform. The Platform also has feature to fetch the orders along with the order invoice, shipping label, reports and billing details, as applicable from the Marketplaces and capture the same on its system for the Users to process in Do It Yourself (DIY) mode. It is clarified that the DIY mode shall be applicable to the case, where the User is not availing the services of fulfilment partners of the Company. “Users”, “you”, “your” the sellers listed on the Marketplaces and using the Platform to manage their user accounts at the Marketplaces. This would also include Users’ authorized users, accessing and using the Platform. Further, the Services also extends to interfacing the social media accounts of the Users, which they use for selling their products, online, through these social media channels.
In order to avail the Services or access the Platform, the Users are required to register with the Company or the Platform by either logging in through Third Party Platforms (defined below) or by using the new register/sign up option available at the Platform (“User Account”). The User may create multiple sub users with controlled access to the User Account. The Company shall not be responsible for any misuse by the sub users or access given to the sub users by the User.
As part of the Services, User authorize us to import User’s details and Personal Information dispersed over Third Party Platforms. "Third Party Platforms" are social networking platforms, such as Facebook, LinkedIn, Google, Twitter account and other similar platforms.
PERSONAL INFORMATION COLLECTED
This Privacy Statement applies to the Personal Information collected and controlled by the Company from or about the User when the User uses the Platform or avails the Services offered by the Company. During the registration process, User shall be required to share/upload certain personal information.
You undertake to obtain and maintain necessary consents from the sub-users, as required for sharing, uploading their Personal Information on the Platform. You undertake to share such consent, in the form (online or offline), as per the requirements of the Company.
User undertake that User shall be solely responsible for the accuracy and truthfulness of the Personal Information share with us.
Third Party Information
User understands and acknowledges that for availing the Services or accessing its User Account, User shall be required to share personal information relating to third parties such as buyers, Marketplaces, fulfillment centers and/or last-mile delivery partners (“Third Party Information”). These Third Party Information shall include but not limited to, order details, order value, details of users account with Marketplaces, details of Marketplaces or the buyers, product details, buyer details, buyer’s name, contact details, telephone no., or buyer’s other personal information, codes, logos and any other information that is owned by such third parties.
User represents, warrants and confirms that any and all Third Party Information shared with us, is in accordance with all applicable laws, rules and regulations, and do not violate any privacy or other rights of third parties. User confirms that we have no responsibility or obligation with respect to the legal compliance of User’s collection practices with respect to such Third Party Information. The User shall indemnify us, and all our officers, directors, shareholders, employees and agents for any claim, suit or liability (including attorney’s fees and related costs), arising out of or in relation to the use, collection, storing and sharing of such Third Party Information.
We acknowledge User’s ownership rights in the Personal Information. We also may collect information that is related to User or third parties, but that does not personally identify User, such as User’s computer’s operating system, browser, MAC address of the system used, IP address of the system used, geolocation, and information regarding User’s use of and activities on our Platform. We own this information we collect through the Platform. This information would be in aggregate and anonymized form and we reserve the right to use such aggregate, anonymized information without restriction.
CONTENT SUBMITTED BY USERS
The User acknowledges that the User shall be solely responsible for content uploaded by them on the Platform and we do not have any control over the same. However, we reserve the right to review the contents uploaded/submitted by the Users and if the same is not in accordance all applicable laws, rules and regulations, or found to violate any privacy or any other right including third party rights, we shall remove such content, without any prior notice to the User or terminate the User Account, at our sole discretion. We also reserve the right to take down any content uploaded by the User that is found to be objectionable or which is removed or taken down by any of the User’s Marketplaces. User acknowledges that the Platform shall share certain basic reports on the sale and type of product being sold based on the content uploaded by the User and the content made available to the Platform from third parties including the Marketplaces and fulfillment centers. These reports are to be used at the sole discretion of the User. The Company shall not be liable for any claims or any responsibility which may arise due to the use of these reports. Any reliance on these reports shall be as per the independent judgement of the Users or any third party.
NON PERSONAL INFORMATION
We collect User’s Internet Protocol (“IP”) addresses when User visits the Platform to track and aggregate non-personal information. Non-personal information may include the browser name, the type of electronic device and technical information User uses to make connection to our Platform, this includes but is not limited to, the operating system and the Internet service providers and other similar information, including non-personal information of third parties.
The app does use third party services that may collect information used to identify you.
We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
USE OF PERSONAL INFORMATION
We shall use the Personal Information in the following cases: (i) to provide User with the Services and to assist User in the event User need additional support; (ii) for creation or development of business intelligence or data analytics in relation to the Services provided by the Company, through the Platform (iii) to more effectively provide the Services to User; (iv) to improve the Services; (v) to maintain and manage User’s user accounts with various Marketplaces so that the services under scope can work; (vi) to assist User with technical difficulties that may arise in relation to User’s use and access of the Platform ; (vii) to manage our relationship with User; (viii) for internal record keeping (ix) to comply with our legal or statutory obligations; (x) to contact User about important promotional emails about our Services , special offers or other important things about User Account, the Platform and the Services offered by the Company; (xi) to contact User for market research purposes; (xii) to respond to Page 3 of 10 the User’s request (xiii) to keep Users and other contacts informed of the Services we offer, industry developments, service offerings, seminars and other events we are holding, that may be of interest to them; (xv) for general management and reporting purposes, such as invoicing and account management; (xvi) for purposes related to the employment of our personnel and providing internal Services to our personnel; (xvii) for marketing purposes including but not limited to preparation of brochures, advertisements, events (xviii) all other purposes related to our business. We may contact User by email, phone or postal Services. We may use the Personal Information to customize the Platform according to User’s interests.
Our Platform may use "cookies" to enhance User experience. A cookie is a small file which asks permission to be placed on User’s computer's hard drive. Once the User agrees, the file is added and the cookie helps analyze web traffic or lets User know when User visits a particular site. Cookies allow web applications to respond to User as an individual. The web application can tailor its operations to User’s needs, likes and dislikes by gathering and remembering information about User’s preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our Platform in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
We do not sell, rent, share, distribute, lease or otherwise provide your Personal Information to third parties, except when required by law. We may use the Personal Information to send Users promotional offers or information which we think may be of User’s interest. Users have an option to unsubscribe to these promotional offers and information. Notwithstanding anything provided, we may disclose the Personal Information in the following cases:
Not with standing anything mentioned hereinabove, the Company shall not be responsible for the actions or omissions of the service providers or parties (including but not limited to the entities listed above) with whom the Personal Information is shared, nor shall the Company be responsible and/or liable for any additional information User may choose to provide directly to any service provider or any third party.
Depending upon the applicable laws of the respective countries, specified in the Annexures below, we will retain the Personal Information for as long as the User Account is valid and subsisting with the Company or the Platform or till the time collection and use of the Personal Information is considered necessary for our business purposes. We may also retain and use the Personal Information after the User stop, cease, discontinue to use or avail the Services, through deletion of User Account as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements and for our business purposes. Subject to this section, we will try to delete the Personal Information upon reasonable written request for the same. Please note, however, that there might be latency in deleting Personal Information from our servers and backed-up versions might exist even after deletion.
We value User’s Personal Information and Third Party Information, and protect it on the Platform against loss, misuse or alteration by taking extensive security measures. In order to protect the Personal Information and Third Party Information, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. The Personal Information and Third Party Information will be stored in encrypted database and a multi factor authentication process shall be provided to the User for login purpose to the platform. User will not have direct access to the database; the details will be fetched from the database per user details as required. To protect the Personal Information and Third Party Information, we have implemented adequate technology. The Personal Information and Third Party Information is securely stored at Amazon Web Services (AWS), or any other similar cloud service partner or technology infrastructure, as may be used by the Company, from time to time. Although we provide appropriate firewalls and protections, we cannot warrant that the security of any Personal Information or Third Party Information transmitted as our systems are hack proof. Data pilferage due to unauthorized hacking, virus attacks, technical issues is possible and we take no liabilities or responsibilities for it. Users are required to be careful to avoid “phishing” scams, where someone may send User an e-mail that looks like it is from the Company asking for the Personal Information or Third Party Information.
Users are responsible for all actions that take place under the User Account. If User choose to share User Account details and password or any Personal Information with third parties, User are solely responsible for the same. If User loses control of User Account, User may lose substantial control over the Personal Information and may be subject to legally binding actions. It is User’s responsibility to keep User’s User Account and password, confidential.
THIRD PARTY LINKS
ACCESSING AND MODIFYING PERSONAL INFORMATION
In case User needs to access, review, and/or make changes to the Personal Information, User may do so by logging into its User Account. We may correct an error or omission in the Personal Information that is in our possession or control upon such request made by the User. User shall keep User’s Personal Information updated to help us better serve User.
COMMUNICATIONS FROM THE PLATFORM
RESERVATION OF RIGHTS
GOVERNING LAW AND DISPUTE RESOLUTION
LIMITATION OF LIABILITY
CHANGES TO THIS POLICY
In compliance with the Privacy Rules, we will obtain the consent (in writing, through letter or fax or email) from the provider of the Personal Information for lawful purpose connected with our business purpose, only. The Personal Information collected shall only be used for the purpose for which is collected.
As per the compliance requirements under Rule 5 (6) of the Privacy Rules, we would provide the Users, upon request, the access to the Personal Information to review and modify the same. You understand and acknowledge that under the Privacy Rules, we are not be responsible or we are not required to authenticate the Personal Information supplied by the Users.
You understand that under Rule 5 (7) of the Privacy Rules, you have the option of not to provide the Personal Information, sought to be collected. You also have the right to withdraw the Personal Information, provided by you, while availing the Services provided by the Company.
As per the Privacy Rules, in the event you have grievances or you encounter any discrepancy, you could notify the same to our grievance officer, [Name], by send an email to email@example.com. The grievance officer shall address the discrepancy or the grievance with 1 month from the date of receipt of the grievance.
You understand that under Rule 6 of the Privacy Rules, in the event we are required to share the Personal Information with any government agency or under law, we would share the Personal Information, without obtaining your prior written consent.
You understand that as per Section 5 of the PDPA, a Personal Data Protection Commission is established which would regulate various matters in relation to the data protection, in Singapore.
You understand that as per Section 16 of the PDPA upon reasonable notice given by You about the withdrawal of Your consent given or deemed to be given with respect to the collection, use or disclosure of the Personal Information, the Company shall inform You of the likely consequences of withdrawing this consent and will cease (and cause any of our data intermediaries and agents to cease) collecting, using or disclosing the Personal Information, unless it is required or authorized under applicable laws.
Upon request from you, we will correct an error or omission in the Personal Information, that is shared with us. In accordance with the PDPA, we may charge for such request for access.
As per section 23 of the PDPA, we will make a reasonable effort to ensure that Personal Information collected by us or on our behalf is accurate and complete.
You understand that we have the right to retain the Personal Information, until the purpose of which he Personal Information was collected is no longer being server or the retention is no longer necessary for legal or business purposes.
will ensure that any transfer of Personal Information outside Singapore shall be as Section 26 of the PDPA and in accordance with the requirements proscribed under the PDPA.